FAQ Registration

FAQ Registration

Here you can find answers to the most frequently asked questions about registration. If you have any other concerns about registering for the 28th Annual EAU Congress, please contact the EAU Congress Department.

I am an EAU Member. While making an online registration, I was alerted that my membership fees are due. What should I do?

To qualify for the EAU member registration fee you need to have paid your membership fees up to and including 2013. Please contact Ms. Jessica Bijlsma-Hatzmann at the Membership Department of the EAU before proceeding with your congress registration.


Does an exhibitor badge give access the sponsored sessions?

Yes, an exhibitor can go to all sponsored sessions during the EAU Annual Congress.


Are there any reduced fees?

Yes. We offer individual fee reductions to all EAU members. If you wish to know more about EAU membership or apply, please visit the official EAU website.


Are lunches, coffee breaks and/or dinners included in the registration fee?

No, the registration fee does not include lunches, coffee breaks or dinners


Can I cancel my registration for the 28th Annual EAU Congress?

Yes. Please inform your contact person that you want to cancel your registration. Here you can find more information about fees and conditions.


How can I register for an ESU course if my online registration is already completed?

Please inform your contact person or send an email to the EAU Congress Department. In your email, please include your contact details and which course you want to register for. The ESU course (if still available) will be included in your registration by the registration staff and a new invoice will be send to you by email.


I have finished the registration before a deadline, but I have not yet received my confirmation documents and invoice.

The registration department will contact you as soon as a confirmation of your payment has been received. If you paid the registration fees via bank transfer, we recommend that you email proof of payment to the EAU Congress Department to speed up the processing of the registration.


Which VAT percentage is applicable for my registration?

Everybody who participates in the 28th Annual EAU Congress will be charged with 21% VAT in accordance with the Italian Law.


How can I add more delegates to a registration when the registration has already been finalised?

Please send an e-mail to the contact person who processed your registration. Include the name of the doctor and work/home address. Your contact person will make the adjustment to the registration and send you the new confirmations and invoice.


Can I make a name change in my registration?

Yes. Please send an e-mail to the contact person who processed your registration. Include the name which needs to be changed and indicate the new name.
Your contact person will make the adjustment to the registration and send you the new confirmations and invoice (if applicable). Here you can find more information about fees and conditions.


What is the difference between a “group-individual” and a “group-group” registration?

Group-individual:
This is a type of a group registration. The delegates should collect their congress documents individually at the pre-registration desk. You will receive a separate confirmation for each delegate.

Group-Group:
This is a type of a group registration. A representative of your company/ travel agency will collect the congress documents of all delegates. When you register a group, we will confirm a timeslot to collect your delegates congress documents. 


I want to register a delegate (not myself) but I have never done that before; do I need to sign up first?

Yes, every person registering anyone but themselves needs to sign up first. Otherwise the congress documents will be sent to the delegate registered, instead of yourself.

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